Privacy Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

AIMSERVICES LLC, doing business as AIM Cleanings (“AIM Cleanings“, “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, request cleaning services, communicate with us, book services, or interact with AIM Cleanings through third-party platforms and service providers.

1. Information We Collect

1.1 Personal Data
Depending on how you interact with AIM Cleanings, we may collect information including:

  • Name
  • Email Address
  • Telephone Number
  • Service address and general location
  • Billing and transaction information
  • Cleaning service requested
  • Property type and property details
  • Number of bedrooms and bathrooms
  • Approximate property size
  • Requested service dates and scheduling preferences
  • Cleaning frequency
  • Requested add-on services
  • Information concerning pets or property-access instructions
  • Messages and communications with our company
  • Photos and other information voluntarily submitted in connection with a cleaning service
  • Lead, booking, quote, appointment, and service status information
  • Website and device information, such as IP address, browser information, cookies, and similar technical data where applicable
  • We collect only the information reasonably necessary to provide, administer, improve, and market our services and to operate our business.

1.2 Usage Data
We automatically collect certain information about your device, browsing actions, and patterns. This may include:

  • IP Address: Your IP address and other identifiers that are automatically assigned to your device when you access the internet.
  • Device Information: Details about the device you use to access our Site.
  • Browser Information: Type and version of your web browser.
  • Log Data: Details of your visits to our Site, including traffic data, location data, and other communication data.

2. Information Received From Third-Party Platforms

AIM Cleanings may receive customer and prospective-customer information from third-party platforms through which individuals request or inquire about our services.

These platforms may include Thumbtack and other lead-generation, scheduling, advertising, booking, customer relationship management, and communications services.

For example, when a customer contacts AIM Cleanings through Thumbtack, we may receive information associated with that lead, including customer information, service and project details, location information, scheduling preferences, messages, and lead status information.

AIM Cleanings may use authorized APIs, webhooks, and other integrations to securely receive and process this information.
Information obtained from a third-party service may also be subject to that service’s own privacy policy and terms.

3. Cleaning Services

3.1 Consent to Receive Messages
By providing your phone number and opting in to receive messages from us, you consent to receive SMS and other messages related to our services. Standard messaging rates may apply.

3.2 Opt-Out
You can opt out of receiving SMS or email communications from us at any time by following the instructions in those communications or contacting us at p.briggs@aimcleanings.com. For SMS, you can also reply with “STOP” to any message you receive from us to opt out of future messages.

3.3 Access and Correction
You can access and update your personal information by contacting us at contact@aimcleanings.com.

4. How We Use Information

We may use personal information to:

  • Respond to cleaning-service inquiries
  • Provide quotes and estimates
  • Communicate with prospective and existing customers
  • Schedule and manage cleaning appointments
  • Provide requested cleaning services
  • Send appointment confirmations and reminders
  • Respond to customer messages
  • Follow up regarding inquiries or services
  • Manage customer relationships
  • Process payments and maintain transaction records
  • Provide customer support
  • Coordinate cleaners and operational personnel
  • Monitor service quality
  • Maintain business records
  • Improve our services and internal processes
  • Analyze marketing and lead performance
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws and legal obligations
  • We may use automated systems and artificial intelligence-assisted tools to help process incoming inquiries, organize lead information, generate or assist with responses, route inquiries to team members, and improve response times.
  • When automation is used, AIM Cleanings remains responsible for its business communications and handling of customer information.

5. Thumbtack Integration

AIM Cleanings may use Thumbtack’s authorized Partner Platform, APIs, webhooks, and related integration services to manage lead and customer communications.

The integration may be used to:

  • Receive new Thumbtack leads
  • Retrieve service and project details
  • Receive customer messages
  • Send responses to customers
  • Notify authorized AIM Cleanings personnel about new inquiries
  • Track the status of customer inquiries
  • Coordinate follow-up activities
  • Maintain records of communications associated with a lead
  • Thumbtack’s current Pro Integration platform supports real-time lead management, customer/pro messaging, business-profile information and related customer activity.
  • Information received from Thumbtack will be used for legitimate business purposes associated with responding to and servicing customer inquiries and managing our relationship with prospective and existing customers.

6. Automated Processing and AI

AIM Cleanings may use software automation and artificial intelligence systems to assist our employees and contractors with customer-service and administrative activities.

These systems may process information such as service requests, customer messages, scheduling information, lead information, and previous communications to help:

  • Identify and organize incoming leads
  • Route inquiries to appropriate personnel
  • Generate suggested or automated responses
  • Alert personnel when follow-up is required
  • Maintain records of customer interactions
  • Improve response times and customer service
  • We do not authorize these systems to independently sell customer personal information.

7. How We Share Information

We may disclose personal information to service providers and contractors that assist us in operating our business, including providers of:

  • Customer relationship management systems
  • Booking and scheduling software
  • Communications platforms
  • Cloud hosting and data storage
  • Payment processing
  • Business Automation
  • Artificial intelligence and workflow automation
  • Marketing and advertising
  • Website hosting
  • Analytics
  • Customer support
  • These providers may process information only as necessary to perform services for AIM Cleanings or as otherwise permitted by applicable agreements and law.
  • We may also disclose information when reasonably necessary to comply with the law, respond to lawful governmental requests, protect our rights or property, prevent fraud or abuse, protect the safety of our customers or personnel, or establish, exercise, or defend legal claims.

8. Sale of Personal Information

AIM Cleanings does not sell customer personal information for monetary consideration as part of its ordinary business operations.

Customer information obtained through Thumbtack is used to respond to inquiries, communicate with customers, provide services, and administer our customer relationships.

If our practices change in a manner that requires additional disclosures or consumer rights under applicable law, this Privacy Policy will be updated accordingly.

9. Data Security

AIM Cleanings takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, acquisition, destruction, alteration, disclosure, or misuse.

These measures may include access controls, secure authentication, limited access to authorized personnel, secure third-party platforms, and protected API credentials and authentication tokens.

No electronic storage or transmission system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of any information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, tax, or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

11. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure advertising effectiveness, improve our services, and support marketing activities.
Certain third-party services integrated with our website may collect information according to their own privacy policies.
Users may be able to control certain cookies through their browser or device settings.

12. Your Privacy Choices

Subject to applicable law and appropriate identity verification, you may contact AIM Cleanings regarding personal information we maintain about you.

Depending on applicable law and circumstances, you may request that we:

  • Provide information about personal information associated with you
  • Correct inaccurate information
  • Delete certain information
  • Address questions regarding how information is used or disclosed
  • Honor applicable opt-out rights
  • Some information may need to be retained for legitimate business, contractual, security, recordkeeping, or legal purposes.

13. Marketing Communications

Where permitted by law, AIM Cleanings may communicate with customers and prospective customers regarding requested services, quotes, appointments, promotions, or related services.

You may request to stop receiving promotional communications by following any available unsubscribe instructions or contacting us.

Transactional and service-related communications may continue when necessary to administer an active inquiry, booking, transaction, or customer relationship.

14. Children’s Privacy

AIM Cleanings’ services are intended for adults seeking residential or commercial cleaning services.

We do not knowingly solicit personal information from children for the purpose of providing cleaning services directly to them.
If we learn that personal information from a child has been collected in circumstances where it should not have been, we will take reasonable steps to address the information appropriately.

15. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, or services.

AIM Cleanings is not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the applicable privacy policies before providing personal information to those services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, integrations, business practices, or legal obligations.

When material changes are made, we will update the “Last Updated” date at the beginning of this policy and may provide additional notice when appropriate.

Continued use of our website or services following an update is subject to the then-current Privacy Policy.

17. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or AIM Cleanings’ handling of personal information may be submitted to:

AIMSERVICES LLC dba AIM Cleanings
Address: 8612 Canyon Ranch St. Las Vegas, NV 89131 United States
Phone: +1 (725) 567-9180
Email: info@aimcleanings.com
Website: aimcleanings.com